FAQ

1. What is Pet Point Zone?
Pet Point Zone is your trusted destination for high-quality pet accessories, toys, beds, and more! We provide comfort, fun, and care essentials for cats and dogs, making your pets happier and healthier.

2. Where do you ship from?
We ship directly from our international fulfillment centers to customers across the United States . Orders typically arrive within 7–12 business days, depending on your location.

3. Do you offer free shipping?
Yes! We offer standard shipping on all orders — no minimum purchase required.

4. How can I track my order?
Once your order ships, we’ll email you a confirmation with a tracking link so you can monitor your package’s journey in real time.

5. What if the item doesn’t fit or isn't right for my pet?
No worries! We accept returns or exchanges within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition.

6. How do I start a return or exchange?
Just email us at support@petpointzone.shop with your order number and reason for return. Our team will guide you through the process.

7. Are your dresses true to size?

Our sizing is based on U.S. standards. Please refer to the Size Guide on each product page for exact measurements. If you're unsure, feel free to contact us for help before ordering.

8. Can I cancel or change my order?
If your order hasn’t been processed yet, we’ll gladly help with changes or cancellations. Email us as soon as possible at support@petpointzone.shop.

9. Do you offer discounts or promo codes?
Absolutely! Join our email list to receive exclusive deals, early product launches, and subscriber-only discounts.

10. How can I contact Pet Point Zone?
We’re always here to help! Reach out to us at:
📧 Email: support@petpointzone.shop
🌐 Or use the Contact Us page on our website