Payment Policy

At Pet Point Zone, we’re committed to making your online shopping experience secure, simple, and enjoyable. Please review our payment policies below before placing an order.

🛍️ Ordering Process

Orders can be placed directly through our website at www.petpointzone.shop.

Once your order is confirmed, you will receive a confirmation email with your order number and details.
After your order ships, a tracking link will be emailed to you so you can follow your delivery.

💳 Accepted Payment Methods

We accept the following secure payment methods at checkout:

Visa
MasterCard
American Express
Discover
Diners Club
PayPal
Shop Pay
Google Pay
Apple Pay

Other secure payment gateways (as shown at checkout)

All payments are processed in USD. Prices listed on our website include applicable taxes unless otherwise stated.

🔒 Payment Security

Your privacy and security are important to us.
Pet Point Zone uses SSL encryption and Shopify’s secure payment gateway to protect your personal and payment information during checkout.

We do not store any credit card or payment information on our servers.

🕒 Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays).
During peak seasons or major promotions, order processing may take slightly longer.

❗Please note: Orders cannot be modified or canceled once they have been processed.

🚫 Failed Transactions or Declined Payments

If your payment is declined:

Verify that your billing details match your bank records
Try using a different payment method
Contact your bank or card provider

Still having trouble? Email us at support@petpointzone.shop — we're here to help.

✅ Fraud Protection

To protect our customers, all orders are subject to security verification and approval.
We reserve the right to cancel, hold, or investigate any transaction that appears suspicious or violates our policies.

❓ Questions or Concerns?

If you have any questions about payments or online shopping at Pet Point Zone, feel free to contact us:

📍 Business Address: 3891 Briggs Rd Columbus, Ohio 43228, United States
📧 Business Email: support@petpointzone.shop
📞 Business Phone: +18566580733