Privacy Policy

Last updated: July 21, 2025

Pet Point Zone operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a reliable and enjoyable shopping experience (the "Services"). Pet Point Zone is powered by Shopify, which enables us to offer and operate the Services. This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase from our store or otherwise interact with us.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Personal Information We Collect

We may collect or process the following categories of personal information, depending on how you interact with our Services:

Contact Information: Name, billing address, shipping address, phone number, and email address.
Payment Information: Payment card details, transaction history, and billing preferences.
Account Information: Login credentials, order history, preferences, and settings.
Purchase & Transaction Details: Items viewed, added to cart, purchased, or returned.
Communications: Customer service inquiries, reviews, or other direct communications.
Device & Usage Data: IP address, browser type, access times, and how you navigate our site.

How We Collect Your Personal Information

Directly from you, such as when you create an account, place an order, or contact us.
Automatically, through cookies and similar tracking technologies.
From third-party services, such as Shopify, payment processors, and analytics tools.

How We Use Your Personal Information

We use your personal information to:

Provide and operate the Services, including order fulfillment and customer service.
Improve our website, enhance user experience, and personalize your shopping journey.
Communicate with you, including order confirmations, shipping updates, and customer support.
Send marketing messages, promotions, or special offers (if you’ve opted in).
Detect fraud, enforce our policies, and comply with legal requirements.

How We Share Your Personal Information

We may share your information with:

Shopify, to power our store and enable secure transactions.
Third-party service providers, including shipping, payment, and email services.
Marketing partners, to deliver ads or promotions (only if permitted by you).
Legal authorities, if required by law or in response to valid legal requests.
In a business transaction, such as a sale or merger of our store.

Shopify and Your Data

As our store is powered by Shopify, your data may be processed by Shopify or its affiliates, and may be transferred internationally. For more information, visit the Shopify Privacy Policy.

Cookies and Tracking

We use cookies to improve your browsing experience and to analyze website traffic. You can control your cookie preferences through your browser settings.

Your Rights

Depending on your location, you may have rights to:

Access, correct, or delete your personal data.
Request a copy of the data we hold about you.
Opt out of marketing communications.
Request limitations on how your data is used or shared.

To make such a request, please contact us using the information below.

Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal data from minors.

Data Retention and Security

We retain personal information only as long as necessary for the purposes outlined above, and take commercially reasonable steps to protect it. However, no method of transmission over the internet is 100% secure.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal obligations. The latest version will always be available on this page.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

📧 Email: support@petpointzone.shop
📍 Address: 3891 Briggs Rd, Columbus, Ohio 43228